Well depending on the government, you either work through the government, which is ideal, because then you're strengthening their capabilities, or you work through the non-governmental organizations. It's never easy, and you know, it's just about the very basics of health. This is not hospitals. This is just primary health care [in Africa], the most simple things, and even so, getting the supplies out, getting the trained workers there.

What we're really after is simply that people acquire a legal license for Windows for each computer they own before they move on to Linux or Sun Solaris or BSD or OS/2 or whatever.

I'm sorry that we have to have a Washington presence. We thrived during our first 16 years without any of this. I never made a political visit to Washington and we had no people here. It wasn't on our radar screen. We were just making great software.

In software you can't really add people and expect to get more done, because their ability to understand the program and what's going on it would require so much investment and all their work would require so much review that you'd be more likely to slow things down.

The key for us, number one, has always been hiring very smart people.

Something like Windows is still an unbelievable asset but because the world is somewhat phone-centric, it's an asset that has to be managed very carefully to make sure that it's extended, and there are very interesting things that are being done with that.

If you're too focused on your current business, it's hard to change and concentrate on innovating.