Afford each person the same respect, support, and fair treatment you would expect if your roles were reversed. Deal with people individually, not as objects who are part of a herd-that's the critical factor.

Machines aren't replacing proofreaders at all. Copy editors, who proofread and much, much more, use spellcheck as a tool but read every word that appears in the paper

People thrive on positive reinforcement. They can take only a certain amount of criticism and you may lose them altogether if you criticize them in a personal way... you can make a point without being personal. Don't insult or belittle your people. Instead of getting more out of them you will get less

When I give a speech at a corporate event, I often ask those in attendance, 'Do you know how to tell if you're doing the job?' As heads start whispering back and forth, I provide these clue: 'If you're up at 3 A.M. every night talking into a tape recorder and writing notes on scraps of paper, have a knot in your stomach and a rash on your skin, are losing sleep and losing touch with your wife and kids, have no appetite or sense of humor, and feel that everything might turn out wrong, then you're probably doing the job.'

The proper use of commas is often more art than science.

Flying by the seat of your pants precedes crashing by the seat of your pants.

Strong leaders don't plead with individuals to perform.