Success isn´t guaranteed, but failure is certain if you aren´t truly emotionally invested in your work.

Understand that you dont have all the answers, you just have to start somewhere and keep an open mind.

Design is a career where you learn creative decision making.

Even the simplest tools can empower people to do great things.

Embrace your constraints. They are provocative. They are challenging. They wake you up. They make you more creative. They make you better.

Creativity is a renewable resource. Challenge yourself every day. Be as creative as you like, as often as you want, because you can never run out. Experience and curiosity drive us to make unexpected, offbeat connections. It is these nonlinear steps that often lead to the greatest work.

We hired a CSR person at Twitter, years before we hired our first sales person, to make sure we had a culture and impact of doing good.