You can shut down a service, and yet people will find ways to communicate.

Both my wife and I have a lot of compassion for animals in general.

People first. Technology second.

You have to think for an email. What's the subject? What's it about? It takes two seconds to think about that. So you have to think, Is this a work thing or a social thing? Which? Then you get into a situation that you don't want to be in, because then people are thinking about it too much.

Have confidence in your ideas before they even exist.

Embrace your constraints.

I was writing and developing software for alumnae to be able to connect and communicate.