When you think about Twitter, there are people all around the world reporting twenty-four seven, every second. They're reporting what they're seeing and what's happening around them. So there's a lot of potential for breaking news.

The future of marketing is philanthropy.

People first. Technology second.

In any leadership position, you're always going to be disappointing somebody.

Twitter provides a great amount of timely information, but we still need those people to fill out the rest of the story and the context.

If people are passionate about your product, whether it's because they're hating or loving it, those are both good scenarios.

Creativity is an infinitely renewable resource - you are not going to run out of it - so don't be afraid to use it.