In order to succeed spectacularly you have to be willing to fail spectacularly.

This idea that the open exchange of information can have a positive global impact is being proven over and over again around the world nearly on a daily basis - and for Secretary Clinton to recognize that, I think, is a huge step.

I think before Twitter people didn't think that way, not in any sort of meaningful or specific way, so what I'm trying to say, if we're trying a bunch of stuff, a lot of cool and great social stuff, a lot of platform stuff, then some of it will stick, and some of it will be junked over. Some of it will be just like the cell phone, you can't imagine not having it.

I think that's a really important role that people sometimes forget about, especially with all these newspaper shutting down and having trouble, where are all these stories going to go? I think you have something really great with all those stories waiting to be told, but I just don't know how it shapes up exactly. I don't think there are going to be a lot of newspaper reporters sitting around not writing.

Lesson number one: opportunity can be manufactured. Yes, you can wait around for the right set of circumstances to fall into place and then leap into action but you can also create those set of circumstances on your own. In so doing, you manufacture your own opportunities. This has helped me immeasurably.

I've probably overused this analogy of a flock of birds moving around an object in flight, but, in reality, it's so simple, real time communication of individuals that allow for this super organism type of organism to happen.

We hired a CSR person at Twitter, years before we hired our first sales person, to make sure we had a culture and impact of doing good.