Perfection is crucial in building an aircraft, a bridge, or a high-speed train. The code and mathematics residing just below the surface of the Internet is also this way. Things are either perfectly right or they will not work. So much of the world we work and live in is based upon being correct, being perfect.

Vulnerability is the absolute heartbeat of innovation and creativity. There can be zero innovation without vulnerability.

You can choose courage or you can choose comfort, but you can't have both.

Shame works like the zoom lens on a camera. When we are feeling shame, the camera is zoomed in tight and all we see is our flawed selves, alone and struggling.(page 68)

Let go of who you think you're supposed to be and embrace who you are.

All the stuff that keeps you safe from feeling scary emotions? They also keep you from feeling the good emotions. You have to shake those off. You have to become vulnerable.

It's about showing up. And sometimes I don't do it. I almost always regret it, but sometimes I don't do it. Sometimes I walk into a situation where I'm intimidated and I want to be liked and I want to fit in, and I don't choose authenticity. And it's always pretty miserable.