Failure is an absolute prerequisite for success. You learn to succeed by failing.
Respect is the key determinant of high performance leadership. How much people respect you determines how well they perform.
Ideas will be the major source of new wealth.
IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.
Think continally about what you want, not about the things you fear.
Express your admiration for the traits, possessions or accomplishments of your customer. Little things mean a lot.