Look for the good in every person and every situation. You'll almost always find it.
Offer your customers a long-term relationship, then do everything possible to build and maintain it.
Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it, you can rapidly improve the quality of every part of your life.
Courage combined with integrity is the foundation of character.
Set excellent performance as your standard and strive to achieve it each day
Goals are the fuel in the furnace of achievement. Think on paper and write them down!