Praise is a powerful people-builder. Catch individuals doing something right.

Peak performance begins with your taking complete responsibility for your life and everything that happens to you.

I believe each person has far more intelligence than they have ever used.

The natural tendency of all human behavior is toward the path of least resistance. When you resist this tendency, you become stronger and more powerful.

Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.

Offer your customers a long-term relationship, then do everything possible to build and maintain it.

If you think a certain thought long enough and hard enough, it becomes a fixed belief and you will find yourself behaving on the outside in a manner consistent with it.