Your self-image controls your performance; see yourself as confident and in complete control

As a business owner or manager, you know that hiring the wrong person is the most costly mistake you can make.

Offer your customers a long-term relationship, then do everything possible to build and maintain it.

A goal without a plan is only a dream.

Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.

Your attitude is an expression of your values, beliefs and expectations.

The future belongs to the competent. It belongs to those who are very, very good at what they do. It does not belong to the well meaning.