Why haven't you achieved your goals yet? What are your favorite excuses, and how do they hold you back?

The very act of accepting responsibility short-circuits and cancels out any negative emotions you may be experiencing.

Leadership is the ability to get extraordinary achievement from ordinary people.

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first.

Express your admiration for the traits, possessions or accomplishments of your customer. Little things mean a lot.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

You become what you think about most of the time.