Sometimes the manager must perform with the courage and agility of a circus performer, carefully crossing the highwire between short-term problems and long-term objectives.

. . . top management should spend 40 to 50 percent of its time educating and motivating its people . . .

Leadership is the ability of a single individual through his or her actions to motivate others to higher levels of achievement.

First, there is the law. It must be obeyed. But the law is the minimum. You must act ethically.

Good people need room to develop. They have to find their own voice . . . each IBMer is a businessperson working within the framework of the company structure.

IBM doesn't want its people to get frustrated and restless because it has them reaching for carrots they can't quit

You can't talk about leadership without talking about responsibility and accountability...you can't separate the two. A leader must delegate responsibility and provide the freedom to make decisions, and then be held accountable for the results.