If you take the time to listen to an upset child's story with empathy, and guide the child toward figuring out the root of the problem, then the result is often that the child not only calms down, but also in the future is less likely to get so upset.
Carolyn HaxAnd if you're a parent who thinks you're okay because your kid doesn't have a phone or iPod yet, and/or you've used all the parent controls to filter out explicit material, you're not okay. The filters are tissue paper and your kid without a phone is on a school bus or in a locker room or at a public park with phone-equipped kids every day. And they're like all kids in exploring - by whatever means available to them - exactly what their parents are treating as too embarrassing or taboo to talk about.
Carolyn HaxThe only answer that has any chance against against the information saturation kids face these days is to talk openly with kids, early enough and often enough and unflinchingly enough that you set the precedent of being the safe place they can go to ask their difficult questions. It has to happen starting when they're 2 or 3, and they ask you where babies come from and instead of freaking out and deflecting, you give facts commensurate with their ability to understand.
Carolyn Hax