Failure is part of discovering the problem you need to be working on. If, as an entrepreneur, you are afraid to fail or to admit the failure of your efforts, then you completely lose any chance at being able to adapt and succeed at finding the problem that needs solving.

It's about doing things that you haven't done before, where you're still kind of a beginner, and not resting on your laurels.

A lot is gained through experience, but experience teaches some and not others. Effectiveness and excellence, whether or not they were attained by simply having the knack or through the school of hard knocks, is really what you want to reward.

Being open and observant of people and the world around you is really important. People have the same desires and needs online as they do offline. The way that people are stays constant. You can change the format, make it easier for them to communicate or use photos instead of words but human necessities never change.

Working on the right thing is probably more important than working hard.

We don't have meetings unless absolutely necessary.

You try a lot of things and you don't know what the hell you're doing. If you're actually inventing something you shouldn't know what you're doing.