Companies need connections to their markets to create long-term loyalty.

Taking a close look at all technical options is the right thing for them (AOL and MSN) to be doing.

Companies need connections to their markets to create long-term loyalty.

The 800 pound gorilla just entered the blogosphere, with Google launching its blog search.

Twitter is not a technology. It's a conversation and it's happening with or without you.

If you think you are in control, you're fooling yourself. As soon as you start listening, you realize you're not in control. And letting go will yield more and better results.

I think that women no longer have to set up a boundary between work life and home life. One of the hallmarks of my thinking is that I bring a lot of my personal life into my work. That's a huge advantage I have over men, who may feel they have to separate the two.