If you think you are in control, you're fooling yourself. As soon as you start listening, you realize you're not in control. And letting go will yield more and better results.

The 800 pound gorilla just entered the blogosphere, with Google launching its blog search.

It's the same reason why someone has a Web page or why people feel comfortable going on reality TV.

We're all learning here; the best listeners will end up the smartest.

Some of the power has shifted from companies to people. Using social media tools (blogs, wikis, tagging, etc.) more individuals are creating semi-spontaneous 'groundswells' of opinions to which companies and other institutions are realizing they must respond. From marketing to consumers organizations are being pulled into engaging with individuals.

Twitter is not a technology. It's a conversation and it's happening with or without you.

I think that women no longer have to set up a boundary between work life and home life. One of the hallmarks of my thinking is that I bring a lot of my personal life into my work. That's a huge advantage I have over men, who may feel they have to separate the two.