If there is one general law of communication it is that we never communicate as effectively as we think we do.

Talent comes with an individual name tag.

A consultant solves other people"s problems. I could never do that. I want to help other people solve their own problems.

The future is not inevitable. We can influence it, if we know what we want it to be.

The first step is to measure whatever can easily be measured. This is OK as far as it goes. The second step is to disregard that which can't be easily measured or to give it an arbitrary quantitative value. This is artificial and misleading. The third step is to presume that what can't be measured easily really isn't important. This is blindness. The fourth step is to say that what can't be easily measured really doesn't exist. This is suicide.

In a knowledge economy, a good business is a community with a purpose, not a piece of property.

I believe that a lot of our striving after the symbols and levers of success is due to a basic insecurity, a need to prove ourselves. That done, grown up at last, we are free to stop pretending.