My mother was a first-grade teacher, so I credit her with this lifelong intellectual curiosity I have, and love of reading and learning.

One of the things I teach my children is that I have always invested in myself, and I have never stopped learning, never stopped growing.

You know, I think when people are in important positions in big organizations, they often get tied up with the minutia of managing money, managing things. They often forget that people deserve to be led.

It's amazing what you can learn to get used to.

With the 2001 terror attacks, airline bankruptcies, pension terminations, loss of pay, changes in work rules — we're all working harder and longer than we used to.

My mother was a first-grade teacher, so I credit her with this lifelong intellectual curiosity I have, and love of reading and learning.

My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.