My mother was a first-grade teacher, so I credit her with this lifelong intellectual curiosity I have, and love of reading and learning.

My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.

There's simply no substitute for experience in terms of aviation safety.

You know, I think when people are in important positions in big organizations, they often get tied up with the minutia of managing money, managing things. They often forget that people deserve to be led.

It's amazing what you can learn to get used to.

I've missed half or two-thirds of my children's lives.

We have made flying so cheap, I'm afraid we are going to make it cheap at any cost.