With the 2001 terror attacks, airline bankruptcies, pension terminations, loss of pay, changes in work rules — we're all working harder and longer than we used to.

You know, I think when people are in important positions in big organizations, they often get tied up with the minutia of managing money, managing things. They often forget that people deserve to be led.

That's what we're trained to do.

People really are our most important resource, and people who don't realize that and choose not to live that way, choose not to lead that way, are paying a price for that in many of our companies, many of our organizations.

I've missed half or two-thirds of my children's lives.

One of the things I teach my children is that I have always invested in myself, and I have never stopped learning, never stopped growing.

Every day we wake up, we have an opportunity to do some good, but there's so much bad that you have to navigate to get to the good.