We have made flying so cheap, I'm afraid we are going to make it cheap at any cost.

People really are our most important resource, and people who don't realize that and choose not to live that way, choose not to lead that way, are paying a price for that in many of our companies, many of our organizations.

One of the things I teach my children is that I have always invested in myself, and I have never stopped learning, never stopped growing.

That's what we're trained to do.

There's simply no substitute for experience in terms of aviation safety.

My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.

It's amazing what you can learn to get used to.