There's simply no substitute for experience in terms of aviation safety.

Every day we wake up, we have an opportunity to do some good, but there's so much bad that you have to navigate to get to the good.

My mother was a first-grade teacher, so I credit her with this lifelong intellectual curiosity I have, and love of reading and learning.

With the 2001 terror attacks, airline bankruptcies, pension terminations, loss of pay, changes in work rules — we're all working harder and longer than we used to.

My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.

It's amazing what you can learn to get used to.

That's what we're trained to do.