My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.

My message going forward is that I want to remind everyone in the aviation industry - especially those who manage aviation companies and those who regulate aviation - that we owe it to our passengers to keep learning how to do it better.

With the 2001 terror attacks, airline bankruptcies, pension terminations, loss of pay, changes in work rules — we're all working harder and longer than we used to.

We have made flying so cheap, I'm afraid we are going to make it cheap at any cost.

One of the things I teach my children is that I have always invested in myself, and I have never stopped learning, never stopped growing.

That's what we're trained to do.

I've missed half or two-thirds of my children's lives.