Successful cooperation in or by formal organizations is the abnormal, not the normal, condition.

A formal and orderly conception of the whole is rarely present, perhaps even rarely possible, except to a few men of exceptional genius.

It is what we think we know that keeps us from learning.

Left to themselves, people will elaborate, not simplify solutions.

In a community all acts of individuals and of organizations are directly or indirectly interconnected and interdependent

The responsibility of the executive is (1) to create and maintain a sense of purpose and moral code for the organization; (2) to establish systems of formal and informal communication; and (3) to ensure the willingness of people to cooperate.

Successful cooperation in or by formal organizations is the abnormal, not the normal, condition.