People are not good at expressing their frustration. The best way to listen to the customer is through metrics.
You need to be surrounded by good advisers, but you also need to trust your instinct.
I believe that the demand for long-form quality journalism is strong and I think that despite all of the changes in technology over the past few years, people still want in-depth, rigorous reporting.
People are doing amazing things right now on the Web.
Ads shouldn't be in people's way.
I'm the kind of person that needs to think things through. But when I know what I want to do, I really know.