Make sure everyone who works with you or for you, feels the need to tell others about the incredible experience.

People submit too easily to change from others. And yet, for some reason, whenever they consider changing themselves, the focus is always on what they are giving up, never what they are about to gain.

If you wish to sell to anyone you must earn the right to do so.

I should become happier at what I do and leave others happier than before they’d met me.

You can’t plough a field by turning it over in your mind. Either you get out there and plough it or it doesn’t get done.

You look green, immature. A young boy playing at business, dressing up in the manner in which he believes an actual grown-up would. Your viewpoint of business attire is one of wide-eyed wonder from the nursery door.

Listening is a discipline. It's all about being present at that moment in time.