Indeed, the best practical reason to think that social media can help bring political change is that both dissidents and governments think they can. All over the world, activists believe in the utility of these tools and take steps to use them accordingly. And the governments they contend with think social media tools are powerful, too, and are willing to harass, arrest, exile, or kill users in response.

When you adopt a tool you adopt the management philosophy embedded in that tool.

Society doesn't need newspapers. What we need is journalism... When we shift our attention from ‘save newspapers’ to ‘save society’, the imperative changes from ‘preserve the current institutions’ to ‘do whatever works.’ And what works today isn’t the same as what used to work.

We have lived in this world where little things are done for love and big things for money. Now we have Wikipedia. Suddenly big things can be done for love.

The great tension in media has always been that freedom and quality are conflicting goals.

We're not good at thinking fast. We are good at feeling fast.

Algorithms don't do a good job of detecting their own flaws.