Communications tools don't get socially interesting until they get technologically boring.

We are moving from sharing to cooperation to collective action.

Civic participants don't aim to make life better merely for members of the group. They want to improve even the lives of people who never participate.

Bureaucracies temporarily suspend the Second Law of Thermodynamics. In a bureaucracy, it's easier to make a process more complex than to make it simpler, and easier to create a new burden than kill an old one.

Multi-taskers often think they are like gym rats, bulking up their ability to juggle tasks, when in fact they are like alcoholics, degrading their abilities through over-consumption.

Society is not just the product of its individual members; it is also the product of its constituent groups.

The waterfall method amounts to a pledge by all parties not to learn anything while doing the actual work.