Free speech is intended to protect the controversial and even outrageous word; and not just comforting platitudes too mundane to need protection.

Generally you should act somewhere between P40 and P70, as I call it. Sometime after you have obtained 40 percent of all the information you are liable to get, start thinking in terms of making a decision. When you have about 70 percent of all the information, you probably ought to decide, because you may lose an opportunity in losing time.

I'm an American, first and foremost, and I'm very proud - I said, I've said to my beloved friend and colleague John McCain, a friend of 25 years, "John, I love you, but I'm not just going to vote for you on the basis of our affection or friendship." And I've said to Barack Obama, "I admire you. I'll give you all the advice I can. But I'm not going to vote for you just because you're black." We have to move beyond this.

Everybody makes bad decisions. I am sure I have made my share of them over 40 years of service. Or I have made good decisions and have been overruled. The real challenge, when you are overruled, is to remember who the boss is and don't take it personally.

Remain calm, be kind.

I'm going to be bringing people into the public diplomacy function of the department who are going to change from just selling us in the old USIA way to really branding foreign policy, branding the department, marketing the department, marketing American values to the world and not just putting out pamphlets.

Have a sense of humor to break the tension in times of great toil.