I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

I want you to know, at this very moment, I am simulating normal human behavior.

Finding a good cause is incredibly hard and time-consuming.

There's no genius behind it. It's persistence and listening to people.

We don't have much in the way of a business strategy. Like no business plan. Which I say to torment all my friends who are VCs or MBAs. That's always entertaining. The deal is, it's a mixture of luck and persistence.

We think of Craigslist as a form of Social Media.We provide a simple service that is mostly free and we leave money in the community, instead of taking it away. Shared values, nothing fancy, treating people like we want to be treated. What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

Choose your mistakes carefully.