I am committed to doing customer service for Craigslist for the rest of my life. The exit strategy is death.

What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

Treat people like you want to be treated; live and let live; and also give the other person a break now and then.

I rely on Taegan Goddard's Political Wire for straight, fair political news, he gets right to the point. It's an eagerly anticipated part of my news reading.

Choose your mistakes carefully.

I feel that one of the best things a person can do for another is to create a job. So you do OK commercially, and then you try to make a difference of some sort.

My understanding from talking to a lot of people in the business has been that it used to be that a newspaper was considered a community service. Now they're being run as profit centers, and they're trying to get pretty high profit margins. As a result, investigative reporting has been seen as a problem.