I want you to know, at this very moment, I am simulating normal human behavior.

We are a very open, very democratic site, which means we get all sorts of people. We do get some bad guys who are a few fries short of a Happy Meal. So we have to enlist the aid of our community to help us. The lesson implicit in this is that people will help you out and behave in a really good way. If you trust them, they will respond to that trust.

A lot of publishers have close relationships with people in power. So the press, which used to speak truth to power, doesn't. The big result of that has been the erosion of trust.

We think of Craigslist as a form of Social Media.We provide a simple service that is mostly free and we leave money in the community, instead of taking it away. Shared values, nothing fancy, treating people like we want to be treated. What works on the net works for people in general. The net has very little to do with technology, what matters is how people use the technology.

I feel that one of the best things a person can do for another is to create a job. So you do OK commercially, and then you try to make a difference of some sort.

We don't think of ourselves as do-gooders or altruists. It's just that somehow we're trying our best to be run with some sense of moral compass even in a business environment that is growing.

Getting out of the way is really important.