No one likes to feel that he or she is being sold some-thing or told to do a thing. We much prefer to feel that we are buying of our own accord or acting on our own ideas. We like to be consulted about our wishes, our wants, our thoughts.

By fighting you never get enough, but by yielding you get more than you expected.

If you believe in what you are doing, then let nothing hold you up in your work. Much of the best work of the world has been done against seeming impossibilities. The thing is to get the work done.

In short, we lose the freshness and spontaneity of true conversation. These are areas in which everyone interested in self-improvement will seek to improve.

Praise the slightest improvement and praise every improvement. Be hearty in your approbation and lavish in your praise.

Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want. They don't realize that neither you nor I want to buy anything. If we did, we would go out and buy it. But both of us are eternally interested in solving our problems. And if salespeople can show us how their services or merchandise will help us solve our problems, they won't need to sell us. We'll buy. And customers like to feel that they are buying - not being sold.

You cannot teach a man anything, you can only help him find it within himself.