The value of a smile... It costs nothing, but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes lasts forever. None are so rich they can get along without it, and none so poor but are richer for its benefits. It creates happiness in the home, fosters good will in a business, and is the countersign of friends.
Dale CarnegieListen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
Dale CarnegieWhen two partners always agree, one of them is not necessary." If there is some point you haven't thought about, be thankful if it is brought to your attention.
Dale CarnegieNaturalness is the easiest thing in the world to acquire, if you will forget yourself-forget about the impression you are trying to make.
Dale Carnegie