An argument would have begun to steam and boil and sputter - and you know how arguments end. Even if I had convinced him that he was wrong, his pride would have made it difficult for him to back down and give in.

If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent's good will.

Hurting a man in his dignity is a crime.

In a Nutshell - Fundamental Techniques In Handling People; Principle 1 - Don't criticize, condemn or complain; Principle 2 - Give honest and sincere appreciation; Principle 3 - Arouse in the other person an eager want.

Be a good listener. Encourage others to talk about themselves.

There is only one excuse for a speaker's asking the attention of his audience: he must have either truth or entertainment for them.

Life is bigger than processes and overflows and dwarfs them.