Remember that the people you are talking to are a hundred times more interested in themselves and their wants and problems than they are in you and your problems.
Dale CarnegieThe chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a patient, sympathetic listenerโ a listener who will be silent while the irate fault-finder dilates like a king cobra and spews the poison out of his system.
Dale Carnegie