If you disagree with them you may be tempted to interrupt. But don't. It is dangerous. They won't pay attention to you while they still have a lot of ideas of their own crying for expression. So listen patiently and with an open mind.
Dale CarnegieListen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
Dale CarnegieNeither you nor I nor Einstein nor the Supreme Court of the United States is brilliant enough to reach an intelligent decision on any problem without first getting the facts
Dale CarnegieI know men and women can banish worry, fear and various kinds of illnesses, and can transform their lives by changing their thoughts. I know! I know! I know! I have seen such incredible transformations performed hundreds of times. I have seen them so often that I no longer wonder at them.
Dale Carnegie