When dealing with people, let us remember that we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity. ...Any fool can criticize, condemn, and complain - and most fools do. But it takes character and self-control to be understanding and forgiving.
Dale CarnegieFear is the result of a lack of confidence. A lack of confidence is the result of not knowing what you can do. A lack of knowing what you can do is caused by a lack of experience. A lack of experience is caused by a lack of doing something new.
Dale CarnegieIf you want to know how to make people shun you and laugh at you behind your back and even despise you, here is the recipe: Never listen to anyone for long. Talk incessantly about yourself. If you have an idea while the other person is talking, don't wait for him or her to finish: bust right in and interrupt in the middle of a sentence.
Dale Carnegie