The chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a patient, sympathetic listenerโ a listener who will be silent while the irate fault-finder dilates like a king cobra and spews the poison out of his system.
Dale CarnegieEnthusiasm is the dynamics of your personality. Without it, whatever abilities you may possess lie dormant; and it is safe to say that nearly every man has more latent power than he ever learns to use. You may have knowledge, sound judgment, good reasoning faculties; but no one-not even yourself-will know it until you discover how to put your heart into thought and action.
Dale Carnegie