One can win the attention and time and cooperation of even the most sought-after people by becoming genuinely interested in them.

Try leaving a trail of little sparks of gratitude on your daily trips. You will be surprised how they will set small flames of friendship that will be rose beacons on your next visit.

Encouragement makes a fault easy to correct, and a challenge easy to take on.

I honestly believe that this is one of the greatest secrets to true peace of mind -- a decent sense of values. We could annihilate 50 percent of all our worries at once if we would develop a sort of private gold standard -- a gold standard of what things are worth to us in terms of our lives.

Your purpose is to make your audience see what you saw, hear what you heard, feel what you felt. Relevant detail, couched in concrete, colorful language, is the best way to recreate the incident as it happened and to picture it for the audience.

If we rail and kick against it and grow bitter, we won't change the inevitable; but we will change ourselves. I know. I have tried it. I once refused to accept an inevitable situation with which I was confronted. I played the fool and railed against it, and rebelled. I turned my nights into hells of insomnia. I brought upon myself everything I didn't want. Finally, after a year of self-torture, I had to accept what I knew from the outset I couldn't possible alter.

90% of all management problems are caused by miscommunication.