One can win the attention and time and cooperation of even the most sought-after people by becoming genuinely interested in them.

Excitement radiates through your eyes, your face, your voice, your soul, and your whole personality.

Face the thing that seems overwhelming and you will be surprised how your fear will melt away.

Great speakers are not born, they're trained.

The only way on Earth to influence other people is to talk about what they want and show them how to get it.

When you face a problem, solve it then and there if you have the facts necessary to make a decision. Don't keep putting off decisions.

Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want. They don't realize that neither you nor I want to buy anything. If we did, we would go out and buy it. But both of us are eternally interested in solving our problems. And if salespeople can show us how their services or merchandise will help us solve our problems, they won't need to sell us. We'll buy. And customers like to feel that they are buying - not being sold.