90% of all management problems are caused by miscommunication.

In short, we lose the freshness and spontaneity of true conversation. These are areas in which everyone interested in self-improvement will seek to improve.

We all have possibilities we don't know about. We can do things we don't even dream we can do.

Talk to someone about themselves and they'll listen for hours.

If you want to gather honey, don't kick over the beehive.

If we are so contemptibly selfish that we can’t radiate a little happiness and pass on a bit of honest appreciation without trying to screw something out of the other person in return—if our souls are no bigger than sour crab apples, we shall meet with the failure we so richly deserve.

The very best way in all the world to overcome self-consciousn ess and shyness is to get interested in other people and to think of them and, almost miraculously, your timidity will pass. Do something for other people. Practice deeds of kindness, acts of friendliness, and you'll be surprised to see what happens.