90% of all management problems are caused by miscommunication.

Everyone should have a deep-seated interest or hobby to enrich his mind, add zest to living, and perhaps, depending upon what it is, result in a service to his country.

So if you aspire to be a good conversationali st, be an attentive listener. To be interesting, be interested. Ask questions that other persons will enjoy answering. Encourage them to talk about themselves and their accomplishments

Three-fourths of the people you will ever meet are hungering and thirsting for sympathy. Give it to them, and they will love you.

All art is autobiographical. You can only create what you are.

Try honest to see things from the other person's point of view.

Begin with praise and honest appreciation. Call attention to people's mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders. Make the fault easy to correct. Make the other person happy about doing what you suggest.