Whenever Roosevelt (Theodore) expected a visitor, he sat up late the night before, reading up on the subject in which he knew his guest was particularly interested. For Roosevelt knew, all the leaders royal road to a person's heart is to talk about the things he or she treasures most.
Dale CarnegieDon't fuss about trifles. Don't permit little things-the mere termites of life-to ruin your happiness.
Dale CarnegieThe unvarnished truth is that almost all the people you meet feel themselves superior to you in some way, and a sure way to their hearts is to let them realize in some subtle way that you recognize their importance, and recognize it sincerely.
Dale Carnegie