Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.
Dale CarnegieI can look back at my own life and see where a few words of praise have sharply changed my entire future. Can't you say the same thing about your life?
Dale CarnegieSpeakers who talk about what life has taught them never fail to keep the attention of their listeners.
Dale CarnegieUnjust criticism is usually disguised compliment. It often means that you have aroused jealously and envy. Remember that no one ever kicks a dead log.
Dale Carnegie