individuals are honest only to the extent that suits them (including their desire to please others)

The more cashless our society becomes, the more our moral compass slips.

People are willing to work free, and they are willing to work for a reasonable wage; but offer them just a small payment and they will walk away.

People are irrational - and predictably so.

The real issue is, how much goodwill do you invest in the work? And goodwill is not something that we can buy with money. It's very hard to buy goodwill with money.

Motivation, basically getting people to be happy at work, everybody - everybody benefits.

Imagine you owe on five credit cards, you owe five debts. So which debt should you pay first? And the answer is very simple: You should pay the one with the highest interest rate first. But that's not what people do.