I love librarians. They always make me feel like the world’s gonna be AOK.

Most teens aren’t addicted to social media; if anything, they’re addicted to each other.

What happens online is you are constantly dealing with invisible audiences.

The way you can understand all of the Social Media is as the creation of a new kind of public space.

We're so obsessed with [big] data, we forget how to interpret it.

And I think that’s a lot of the reason why when you start to fragment your audience, you start to think about what you’re looking for, you’ll go to different spaces, and it parallels what we do as adults. You go to different bars when you’re in the mood for different things. You see different people when you want to go listen to music or when you just want to have a quiet drink with a couple of friends.

For higher-level execs with greater public visibility, social networks need to become as good at filtering as they are at connecting.