Great leaders, the research shows, are made as they gradually acquire, in the course of their lives and careers, the competencies that make them so effective. The competencies can be learned by any leader, at any point.

Once shoppers become empowered, we will facilitate industries thinking in completely new terms; for example, making products that are totally biodegradable.

People learn what they want to learn. If learning is forced on us, even if we master it temporarily, it is soon forgotten.

Empathy represents the foundation skill for all the social competencies important for work.

Brain studies of mental workouts in which you sustain a single, chosen focus show that the more you detach from what's distracting you and refocus on what you should be paying attention to, the stronger this brain circuitry becomes.

Women, on average, tend to be more aware of their emotions, show more empathy, and are more adept interpersonally. Men on the other hand, are more self-confident and optimistic, adapt more easily, and handle stress better.

Whoever has the mind to fight has broken his connection with the universe. If you try to dominate people you are already defeated. We study how to resolve conflict, not how to start it.