Emotional self-awareness is the building block of the next fundamental emotional intelligence: being able to shake off a bad mood.

Compassion begins with attention.

One of the leading theories of why electroconvulsive therapy is effective for most severe depressions is that it causes a loss of short-term memory - patients feel better because they can't remember why they were sad.

Research shows that for jobs of all kinds, emotional intelligence is twice as important an ingredient of outstanding performance as cognitive ability and technical skill combined.

A prerequisite to empathy is simply paying attention to the person in pain.

Although traditional incentives such as bonuses or recognition can prod people to better performance, no external motivators can get people to perform at their absolute best. . . .Wherever people gravitate within their work roles, indicates where their real pleasure lies—and that pleasure is itself motivating.

The basic premise that children must learn about emotions is that all feelings are okay to have; however, only some reactions are okay.