Remember, empathy need not lead to sympathetically giving in to the other side’s demands—knowing how someone feels does not mean agreeing with them.

I don't think focus is in itself ever a bad thing. But focus of the wrong kind, or managed poorly, can be.

Simply paying attention allows us to build an emotional connection. Lacking attention, empathy hasn't a chance.

A leader tuned out of his internal world will be rudderless; one blind to the world of others will be clueless; those indifferent to the larger systems within which they operate will be blindsided.

The people we get along with, trust, feel simpatico with, are the strongest links in our networks

Scheduling down time as part of your routine is hard but worth it, personally, even professionally.

For better or worse, intelligence can come to nothing when emotions hold sway.