Remember, empathy need not lead to sympathetically giving in to the other side’s demands—knowing how someone feels does not mean agreeing with them.

Our genetic heritage endows each of us with a series of emotional set-points that determines our temperament. But the brain circuitry involved is extraordinarily malleable; temperament is not destiny.

For better or worse, intelligence can come to nothing when emotions hold sway.

CEOs are hired for their intellect and business expertise - and fired for a lack of emotional intelligence.

The Harvard Business Review recently had an article called 'The Human Moment,' about how to make real contact with a person at work: ... The fundamental thing you have to do is turn off your BlackBerry, close your laptop, end your daydream and pay full attention to the person.

Teachers need to be comfortable talking about feelings.

Empathic, emotionally intelligent work environments have a good track record of increasing creativity, improving problem solving and raising productivity.