Remember, empathy need not lead to sympathetically giving in to the other side’s demands—knowing how someone feels does not mean agreeing with them.

The amygdala in the emotional center sees and hears everything that occurs to us instantaneously and is the trigger point for the fight or flight response.

When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills.

There is perhaps no psychological skill more fundamental than resisting impulse. It is the root of all emotional self-control, since all emotions, by their very nature, lead to one or another impulse to act. The root meaning of the word emotion, remember, is "to move.

There is zero correlation between IQ and emotional empathy... They're controlled by different parts of the brain.

For better or worse, intelligence can come to nothing when emotions hold sway.

The book is a dialogue between The Dalai Lama and a group of scientists about how we can better handle our destructive emotions and how to overcome them.