Western business people often don't get the importance of establishing human relationships.

In a high-IQ job pool, soft skills like discipline, drive and empathy mark those who emerge as outstanding.

The basic premise that children must learn about emotions is that all feelings are okay to have; however, only some reactions are okay.

The Harvard Business Review recently had an article called 'The Human Moment,' about how to make real contact with a person at work: ... The fundamental thing you have to do is turn off your BlackBerry, close your laptop, end your daydream and pay full attention to the person.

Positive work environments outperform negative work environments.

Worries typically follow such lines, a narrative to oneself that jumps from concern to concern and more often than not includes catastrophizing, imagining some terrible tragedy. Worries are almost always expressed in the mind's ear, not its eye - that is, in words, not images - a fact that has significance for controlling worry.

The near cousin of optimism is hope: knowing the steps needed to get to a goal and having the energy to pursue those steps. It is a primal motivating force, and its absence is paralyzing.