The emotional brain responds to an event more quickly than the thinking brain.

Emotional self-control is NOT the same as overcontrol, the stifling of all feeling and spontaneity....when such emotional suppression is chronic, it can impair thinking, hamper intellectual performance and interfere with smooth social interaction. By contrast, emotional competence implies we have a choice as to how we express our feelings.

School success is not predicted by a child's fund of facts or a precocious ability to read as much as by emotional and social measures; being self-assured and interested: knowing what kind of behavior is expected and how to rein in the impulse to misbehave; being able to wait, to follow directions, and to turn to teachers for help; and expressing needs while getting along with other children.

Remember, empathy need not lead to sympathetically giving in to the other side’s demands—knowing how someone feels does not mean agreeing with them.

Compassion begins with attention.

I don't really follow meditation hype. But my impression is that poor studies are cited as "proof" of meditation's benefits, findings that apply to advanced meditators are sometimes touted as accruing to beginners, and, occasionally, some benefits are simply imagined. This may be most true in the business world, where many companies are bringing in teachers who are a bit loose in their use of research as evidence for the usefulness of the method.

Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.