Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.
Daniel GolemanEmotions are contagious. We've all known it experientially. You know after you have a really fun coffee with a friend, you feel good. When you have a rude clerk in a store, you walk away feeling bad.
Daniel GolemanIf your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.
Daniel GolemanWe learn best with focused attention. As we focus on what we're learning, the brain maps that information on what we already know making new neural connections
Daniel Goleman