Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark.

Our brain comes hard-wired with an urge to play, one that hurls us into sociability. A child's play both demands and creates its own safe space, one in which she can confront threats, fears, and dangers, but always come through whole. Play offers a child a natural way to manage feared separations or abandonment, rendering them instead opportunities for mastery and self-discovery.

Emotions are contagious. We've all known it experientially. You know after you have a really fun coffee with a friend, you feel good. When you have a rude clerk in a store, you walk away feeling bad.

People tend to become more emotionally intelligent as they age and mature.

Leaders with empathy do more than sympathize with people around them: they use their knowledge to improve their companies in subtle, but important ways.

There are some surprising payoffs with only a few minutes' practice, like eliminating the loss of concentration that multitasking usually brings. Short daily mindfulness practice in beginners also improves memory, to the point that a group of students who volunteered for a study got significantly better scores on their graduate school entrance exams.

The amygdala in the emotional center sees and hears everything that occurs to us instantaneously and is the trigger point for the fight or flight response.